Privacy Statement Spain

This privacy statement applies to transactions originating in Spain.

 

Our Privacy Commitment

MoneyGram Payment Systems, Inc. ("MoneyGram") is committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect use and disclose the personal information you share with us. MoneyGram is the data controller with respect to your personal information with registered office at 1150 Utica Avenue South, Minneapolis, MN USA 55416.

This privacy statement applies to personal information we obtain anytime you interact with MoneyGram such as when you visit our website at moneygram.com, complete transaction forms or contact MoneyGram call centers. We want to ensure you are aware of our practices for collecting and processing personal information, which is information about a person that can be used to identify that person.

 

What we collect

We collect personal information to process transactions, provide products and services, and administer our business. The type of personal information we collect depends on the goods or service requested but may include contact information such as name, address, telephone number or e-mail address, financial information including bank account information, or credit card information, and other identifying information such as passport or government identification number, or date of birth, and such other information we may collect with your consent or as permitted or required by law.

Generally, personal information is collected from you on transaction forms and by telephone to request product or services, and at our website to request information and manage your MoneyGram Rewards membership and benefits. Your provision of personal information upon enrollment in the MoneyGram Rewards Programme is voluntary.

 

How we use it

We use personal information to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse and otherwise with consent or as permitted or required by law.. MoneyGram may store personal information on databases in the United States for the purposes of the administration of our business, including our ongoing relationship with you, and for market research and direct marketing purposes associated with the MoneyGram Rewards Programme, in accordance with applicable laws.

 

Who we share it with

MoneyGram will not sell, rent, or lease your personal information with third parties. We may share all of the information, as described above, with our affiliates and/or our agents in connection with goods and services these parties perform for, or with, MoneyGram for the uses described in "How we use it", and for other purposes as permitted or required by applicable law and international conventions and treaties. In particular, use of your personal information for marketing purposes by MoneyGram and/or our agents will always be made in compliance with the applicable law regarding customer consent. By enrolling, MoneyGram Rewards members expressly consent to MoneyGram’s use and transfer of your information for these purposes Disclosures permitted or required by law and international conventions and treaties may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. MoneyGram affiliates and agents are bound by appropriate data safeguarding obligations. Our agents and affiliates may be located outside the European Economic Area.

MoneyGram may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers, who may be located outside the European Economic Area, contain confidentiality provisions and restrictions on using this information for any other purposes.

If MoneyGram becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction The surviving company would have access to personal information which would continue to be subject to this privacy statement.

 

Choice

MoneyGram will not use or share personal information provided to us in ways incompatible with the ones described above without informing you and offering you a choice as provided by the European Union Safe Harbor principles described below.

MoneyGram Rewards members have choices as to how we communicate with you. You may choose not to receive direct marketing offers sent by post mail, email, SMS or phone from MoneyGram. These preferences apply to marketing offers from us and from companies that have a strategic marketing relationship with the MoneyGram Rewards Programme. To opt-out of receiving information about products and services, once initially provided your consent thereto, visit our customer web portal at www.moneygram.com and update your marketing preferences. Alternatively, please call MoneyGram Customer Service at is 900 811632; provide your Member number, full name, address and phone number Please allow at least 4 weeks for preference processing. In any event, each communication received will give you the opportunity to oppose to the processing of personal data related to you for the reception of the mentioned information. For example, if you want to unsubscribe from email promotional messages, in addition to these methods, you may also follow the instructions that are at the end of the promotional email message

 

Accuracy & Access

MoneyGram is committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. We will provide ways to give you reasonable access to your information in our database to review, update, or correct as applicable. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information using one of the methods listed under "Contacting MoneyGram". In addition, MoneyGram Rewards members may visit our customer web portal at www.moneygram.com to review and correct information about yourself, such as a change in your name, address or e-mail address

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. MoneyGram will retain personal information we have collected only for the time period needed for business purposes or as required by the corresponding regulatory authorities, and we will ensure secure destruction thereafter

 

Data Security

MoneyGram utilizes physical, electronic and procedural security measures to protect against loss, misuse, and alteration of information under our control. MoneyGram offers industry–standard practices and security measures to safeguard and secure the personal information we collect.

Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement, in accordance with applicable laws. MoneyGram requires its service providers to observe standards with respect to the security, collection, use and sharing of personal information, and to comply with applicable law.

 

European Union Safe Harbor

MoneyGram abides by the principles of the U.S.-European Union Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area. MoneyGram is committed to handling such personal information in accordance with such Safe Harbor principles, and its Safe Harbor certification can be found at Safe Harbor

 

Preventing Identity Theft

MoneyGram is dedicated to protecting your personal information. We will never initiate a request for personal information or request your Money Transfer reference number from you by fax or email. Please do not send confidential personal information such as social security numbers, government identification numbers, or account numbers to MoneyGram via an unsecured email message. You may send confidential information to MoneyGram via posted mail or using the "Contact Us" link available on our website.

Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to fraud@moneygram.com. To report fraud to the Internet Fraud Complaint Center, you may contact your local MoneyGram agent or visit www.ic3.gov/. This is a partnership between The FBI and the United States of America National White Collar Crime Center.

 

Browsing

When you browse our websites or request pages, we automatically collect certain technical information about your visit. Examples of this standard type of information include the type of Internet browser you use, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its contents and functionality to meet your needs. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access the website.

 

Cookies

Some of our web pages may contain "cookies", or data which is sent to your web browser and stored on your computer. The purpose of these "cookies" is to allow our server to recognize you as a MoneyGram customer if you return to the website using the same computer and browser. In the event you do not wish to receive such cookies, you usually may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your web browser permits, but you may not be able to use all the features and the functionality of our website.

 

Privacy practices of third parties

MoneyGram is not responsible for the content or information practices employed by other websites that are linked to or from this website. In most cases, links are provided as pointers to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review the privacy statement of these other websites before providing them with personal information

 

Change to Privacy Statement

At MoneyGram, your trust is one of our most important assets. We will continually work to protect the privacy of our customers and will continually review our privacy policy. This website will always contain the most current privacy statement. This statement was last updated July 15, 2009.

 

For more information or if you have questions

Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification and objection as per applicable law, you can contact us directly at:

 

Contacting MoneyGram

MoneyGram International, Inc.
1550 Utica Avenue South GHQ 8020
Minneapolis, Minnesota U.S.A. 55416
Attn: Privacy Officer

Phone: 900 811632 or 1-800-MONEYGRAM

E-mail: privacyprogramoffice@moneygram.com