Privacy Statements:
Privacy Statement
US
This privacy statement applies to transactions originating in the United States.
Our Privacy Commitment
MoneyGram Payment Systems, Inc. ("MoneyGram") is committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect, use and disclose the personal information you share with us.
This privacy statement applies to personal information we obtain anytime you interact with MoneyGram such as when you visit our websites, complete transaction forms at agent locations or online, or contact MoneyGram call centers. We want to ensure you are aware of our practices for collecting and processing personal information, which is information about a person that can be used to identify that person.
What we collect
The type of personal information we collect depends on our needed use such as to process transactions, provide products and services, and administer our business. Personal information includes contact information such as name, address, telephone number or email address, financial information including bank account information, or debit/credit card information, other identifying information such as social security number or date of birth, and information we may collect with your consent or as permitted or required by law.
Other than information we collect from you or as part of the transaction on forms, by telephone and at websites, we obtain information about you as part of verification processes, product uses and other servicing of your relationship with us We may receive some information from reputable reference sources, vendors and clearinghouse services.
How we use it
We use personal information in a number of ways such as to complete your transaction, market and provide products or services to you, to administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud, abuse and other actual and potential prohibited or illegal activities, for purposes of verification and risk management, for market research and otherwise with consent or as permitted or required by law. MoneyGram may store this information for these purposes too. As permitted by applicable law, we may merge personal information with public information or other information received from reputable vendors to update contact information or to enhance demographic profiles.
Who we share it with
We may share all of the information, as described above, with our affiliates and our agents to assist us in our business activities for the uses described in "How we use it" and for other purposes as permitted or required by law. Disclosures permitted or required by law may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. If fraud is suspected in your money transfer, MoneyGram will share your money transfer information with relevant national, state and local law enforcement in the US and other countries, which may further share the information. If you process a transaction on a third party website or application, information you enter may be shared with the owner of that website or application. In limited situations, our agents and affiliates may use information about you to offer products and services to you in compliance with their privacy policy. MoneyGram affiliates and agents are bound by appropriate data safeguarding obligations.
MoneyGram may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers contain confidentiality provisions and restrictions on using this information for any other purposes.
If MoneyGram becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company, or the acquiring company in the case of a sale of assets, would have access to personal information which would continue to be subject to this privacy statement.
Choice
You have choices as to how we communicate with you for marketing purposes.
We may use your contact information to tell you about other products and services we think might interest you. If you choose not to receive marketing offers from us, you may express your choice in a number of ways.
MoneyGram Rewards® Members and MoneyGram Online customers may log onto www.moneygram.com to update your choices. You can also send an email to marketingpreferences@moneygram.com or call 1-800-MONEYGRAM. Please allow at least 4 weeks for processing. Effective March 19, your most recent email choice will apply if you use multiple products or services offered by MoneyGram. To obtain our record of your current marketing preferences please send an email to marketingpreferences@moneygram.com
Accuracy & Access
MoneyGram wants to ensure that the information we obtain and use about you is accurate for its intended purpose and therefore we have processes to help maintain the accuracy o f the personal information we collect. You can request access to your personal information or help us maintain accurate records by using one of the methods listed under "Contacting MoneyGram". In addition, MoneyGram Rewards® Members and MoneyGram Online customers may log onto our website to review and correct information.
We will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. MoneyGram will retain personal information only for the time period needed for business purposes or as required by law and will ensure secure destruction thereafter.
Data Security
MoneyGram uses physical, electronic and procedural security measures to protect against loss, misuse, and alteration of personal information under our control. MoneyGram uses industry–standard practices and security measures to safeguard such information.
Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement. Our service providers are required to observe standards for the security, collection, use and sharing of personal information, and to comply with applicable law.
European Union Safe Harbor
MoneyGram abides by the principles of the European Union Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Union. MoneyGram is committed to handling such personal information in accordance with such Safe Harbor principles, and its Safe Harbor certification can be found at Safe Harbor
Preventing Identity Theft
MoneyGram is dedicated to protecting your personal information. We will never initiate a request for personal information or request your Money Transfer reference number from you by fax or email. Please do not send personal information such as social security numbers, government identification numbers, or account numbers to MoneyGram via an unsecured email message. You may send personal information to MoneyGram via posted mail, phone or using the "Contact Us" link available on our website.
Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to fraud@moneygram.com. To report fraud to the Internet Fraud Complaint Center, visit www.ic3.gov/. This is a partnership between the FBI and the National White Collar Crime Center.
Browsing
When you use our websites, we automatically collect certain standard technical information. Examples of this standard type of information include the type of Internet browser you use, the files requested and the domain name and country from which you request information. We use this information to improve our website, make our website function correctly and to better understand how visitors use our website. As part of our efforts to protect customers from fraud, this information is also used to authenticate users to the website, if necessary.
Cookies
Some of our web pages may contain "cookies", or data which is sent to your web browser and stored on your computer. "Cookies" allow our server to recognize you as a returning website visitor or MoneyGram customer if you return to the website using the same computer and browser. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you; if you decline cookies you may not be able to use all the functionality of our websites.
Privacy Practices of Third Parties
MoneyGram is not responsible for the content or information practices used by other websites that are linked to or from our website. In most cases, links point to information on services that may be useful to users. These sites are governed by their own privacy statements and you are encouraged to review their privacy statement before providing them with personal information.
Use by Children
In compliance with the United States Children's Online Privacy Protection Act, MoneyGram will not knowingly collect personal information from children under the age of 13, without the consent of a parent or guardian.
Change in Privacy Statement
This website will always contain the most current privacy statement. This statement was last updated February 26, 2010.
Contacting MoneyGram
Should you have further questions regarding our privacy statement or about how your personal information is used, you can contact us directly at:
MoneyGram International, Inc.
1550 Utica Avenue South GHQ 8020
Minneapolis, Minnesota 55416
Attn: Privacy Officer
Phone: 1-800-MONEYGRAM
E-mail: privacyprogramoffice@moneygram.com
Texas Consumers
After first contacting MoneyGram, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.banking.state.tx.us.