To exercise any of your data subject rights, submit your request to us by notifying us via our Privacy Contact Us Form and selecting the type of data subject right you want to exercise from the drop-down menu. If applicable, please provide a description of your request and include your contact information so that MoneyGram can process your request without undue delay.

If you need to request a copy of your transaction history, please follow the instructions in the Money Transfer History Request Instructions document

You can update your personal information in your MoneyGram profile. To do it, you need to log in to your account, go to a ‘profile’ or ‘view profile info’ section, and then click on an edit button next to your personal information.

The right to be forgotten (also known as the ‘right to erasure’) allows individuals to get their data deleted from MoneyGram systems. The right only applies in the following circumstances:

• The organization no longer needs your data for the original reason they collected or used it for.
• You initially consented to the organization using your data but have now withdrawn your consent.
• You have objected to the use of your data, and your interests outweigh those of the organization using it.
• You have objected to the use of your data for direct marketing purposes.
• The organization has collected or used your data unlawfully.
• The organization has a legal obligation to erase your data.
• The data was collected from you as a child for an online service.

However, MoneyGram can refuse to erase your data in the following circumstances:

• When the company is legally obliged to keep hold of your data, such as to comply with financial or other regulations;
• When the company is carrying out a task in the public interest;
• If MoneyGram proves that your interests do not outweigh the company’s legitimate interests; or
• When keeping your data is necessary for establishing, exercising, or defending legal claims.

You can delete your MoneyGram data by submitting a request via our Privacy Contact Us Form and selecting “Delete my personal information.” in the request type drop-down menu. However, due to certain regulatory requirements MoneyGram may be obliged to retain your personal information for a specific period and in those instances, we will let you know.

You can close your MoneyGram profile by submitting a request via the Customer Service Contact Us Form selecting “General Question or Feedback”, and providing a brief description of your request.

Under this right, you can ask MoneyGram to restrict the processing of your personal data (limit the activities in which we use your personal data) if:

1. you believe that your personal data which we hold is inaccurate – in this case we will restrict (limit) the processing activities of such data until it is corrected and becomes fully accurate as instructed by you,
2. you believe that our processing of your personal data is unlawful i.e., that we process your personal data without a lawful ground such as a legal obligation, your consent, or our legitimate interest and still you do not want us to delete your data, but would rather we restrict (limited) the processing activities of this data instead,
3. you believe that we no longer need to process your personal data because for example you no longer use our services, have withdrawn your consent for marketing communications or you believe that any laws which required us to store your data no longer apply but you want us to store your data in any case because you believe you may need to use this data in any ongoing or future legal proceedings such as for the establishment, exercise, or defense of legal claims,
4. you have objected to our processing of your personal data, and we are in the process of verifying whether we can rely on our legitimate interest to continue to process your personal data despite your objection – until we conclude the verification process you can request that we restrict the processing of your personal data. We will notify you if your request has been fulfilled and the processing of your personal data has been restricted.

To exercise your right to restrict our processing of your data please use our Privacy Contact Us Form and select “I want to restrict your processing of my personal information” in the request type drop-down menu. Please tell us which of the above bases for restriction you want to leverage so that we can process your request without undue delay.

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way without affecting its usability. In line with applicable data protection laws, only the data actively provided by the data subject to the data controller should fall within the scope of the right to data portability. That means we can share only basic data such as (i) name, (ii) surname, etc., so-called raw data – the data, data subject provided to MoneyGram. Data input should be considered in the scope, meaning that the data subject can request their original input.

To exercise your right to data portability please use our Privacy Contact Us Form and select “Transfer my personal information to another controller” in the request type drop-down menu. Please let us know if you want us to send your personal data directly to another company or just share it with you in a structured, commonly used and machine-readable format.

Under this right, you can object to our processing of your personal data if: you have given us your consent to process your data for direct marketing purposes, but you no longer want us to process your personal data for any such purposes,

1. you have given us your consent to process your data for direct marketing purposes, but you no longer want us to process your personal data for any such purposes,
2. you have given us your consent to process your data for direct marketing purposes and we process your personal data for those purposes using profiling and you do not want to be subjected to any profiling activities but generally consent to having your data processed for direct marketing purposes,
3. you can always object to processing based on MoneyGram or third-party legitimate interests unless MoneyGram can demonstrate compelling legitimate grounds for the processing activities which override your interests, rights, and freedoms or unless such processing is necessary for the establishment, exercise, or defense of legal claims.

To exercise your right to object to processing your personal data please use our Privacy Contact Us Form and select “I object to your processing of my personal information.” in the request type drop-down menu. Please tell us which of the above bases for objection you want to leverage so that we can process your request without undue delay.

At MoneyGram, we do not have a process based solely on automated decision-making, including profiling, as defined in the Art. 22 of the GDPR (General Data Protection Regulation), since all the decisions regarding MoneyGram consumers include involvement of MoneyGram employees. For more details on our privacy practices and your rights, please read MoneyGram's Consumer Privacy Notice .

You can set your marketing communications preferences in your MoneyGram profile on the App or MoneyGram Online. In order to do so, you need to log in to your account, go to a ‘settings’ or ‘view profile info’ section, and change your notification preferences.

You can opt out from receiving marketing communications from us at any time by:

1. Updating your choices on your MoneyGram profile;
2. Clicking on the “unsubscribe” link at the bottom of a MoneyGram marketing email;
3. Replying “STOP” to a text or SMS message;
4. Changing your push-notification parameters in your phone settings; or
5. Notifying us via our Privacy Contact Us Form and selecting “I do not want to receive marketing communications.” in the request type drop-down menu.

We will store your data for as long as:

1. it is necessary to provide our services to you as requested by you,
2. we have your consent to process and store your data for direct marketing purposes,
3. we are required to do so by applicable laws including but not limited to financial, tax, social security, AML, and privacy regulations,
4. it is justified by our legitimate interest provided your rights and freedoms are safeguarded and are not negatively impacted by such storage.

More information on how long we store personal data can be found in our Consumer Privacy Notice in section “How long we keep personal information.”.

MoneyGram cares about your personal information. MoneyGram uses industry-accepted database and network technologies to encrypt and protect consumer data stored in our database system, transmitted within our network or to partner networks, and to third-party providers who may assist MoneyGram with services. MoneyGram maintains a robust information security program that drives compliance with data protection standards.

If you suspect that someone unauthorized has access to your data, please contact us as soon as possible. You can reach us by notifying us via our Privacy Contact Us Form and selecting “I suspect someone unauthorized has access to my data.” in the request type drop-down menu. Please provide a description of what has happened and include your contact information so that our Privacy Team can reach back to you if needed and process your request without undue delay.

MoneyGram implements data protection into its processing activities and business practices, from the design stage right through the lifecycle (‘privacy by design’) and ensures that throughout the lifecycle data protection compliance is integrated and active by default (‘privacy by default’). To that end, MoneyGram:

• considers data protection issues as part of the design and implementation of systems, services, products, and business practices;
• strives to make data protection an essential component of the core functionality of our processing systems and services;
• anticipates risks and privacy-invasive events before they occur and take steps to prevent harm to individuals;
• only process the personal data that we need for our purposes(s), and that we only use the data for those purposes;
• strive to adopt a ‘plain language’ policy for any public documents so that individuals easily understand what we are doing with their personal data.

Cookies are small pieces of text used to receive and store identifiers and other information on your web browsers, computers, and phones. We use cookies to generate statistical information about operation and use of our website, to provide information that may benefit you or best match your defined preferences, and to identify you as a valid user who has logged into our website so that you will not be forced to re-enter your password multiple times. MoneyGram also utilizes other related technologies such as web beacons and pixel tags for the same purposes. For further information about MoneyGram cookies and other similar technologies, please read MoneyGram Cookie Notice.

You can manage cookies by changing the settings of your browser. The cookie settings usually can be found in the 'options' or 'preferences' menu of an internet browser. It is worth mentioning that if you block required cookies, you may not be able to access all or parts of MoneyGram site. Moreover, you can adjust your cookie settings preferences in the Cookie Manager on the MoneyGram website. For further information about MoneyGram cookies and other similar technologies, please read MoneyGram Cookie Notice.