What happened? MoneyGram Payment Systems, Inc., recently learned of a cybersecurity issue affecting certain of our company’s systems. On September 27, 2024, we determined that an unauthorized third party accessed and acquired personal information of certain consumers between September 20 and 22, 2024. Our investigation into the issue is ongoing.
What did MoneyGram do when it discovered the issue? Upon detecting the issue, we took steps to contain and remediate it, including proactively taking certain systems offline, which temporarily impacted the availability of our services. We also launched an investigation with the assistance of leading external cybersecurity experts and have been coordinating with law enforcement. Our systems are back online and we have resumed normal business operations.
What information has been compromised? The impacted information included certain affected consumer names, contact information (such as phone numbers, email and postal addresses), dates of birth, a limited number of Social Security numbers, copies of government-issued identification documents (such as driver’s licenses), other identification documents (such as utility bills), bank account numbers, MoneyGram Plus Rewards numbers, transaction information (such as dates and amounts of transactions) and, for a limited number of consumers, criminal investigation information (such as fraud). The types of impacted information varied by affected individual.
What should I do to help protect my information? MoneyGram is offering affected consumers identity protection and credit monitoring services for two years at no cost to you. Details of the services are available in the Reference Guide . In addition, we recommend that you:
Remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring your free credit reports.
Remain alert for unsolicited communications involving your personal information.
Order a credit report. If you are in the U.S. and would like to check your credit report, you are entitled under U.S. law to one free credit report annually from each of the three nationwide consumer reporting agencies. U.S. residents can order a free credit report by visiting www.annualcreditreport.com or calling toll-free at 1-877-322-8228.
What if I have additional questions? If you have additional questions regarding this matter, please contact us at (833) 918-1122 toll-free, Monday through Friday 8 a.m. to 8 p.m. CT (excluding major U.S. holidays). Please be prepared to provide engagement number B132368when calling.
