7 October, 2024
To Our Consumers:
MoneyGram Payment Systems, Inc., recently learned of a cybersecurity issue affecting certain of our company’s systems.
What Happened?
On September 27, 2024, we determined that an unauthorized third party accessed and acquired personal information of certain consumers between September 20 and 22, 2024. Our investigation into the issue is ongoing.
What Information Was Involved?
The impacted information included certain affected consumer names, contact information (such as phone numbers, email and postal addresses), dates of birth, a limited number of Social Security numbers, copies of government-issued identification documents (such as driver’s licenses), other identification documents (such as utility bills), bank account numbers, MoneyGram Plus Rewards numbers, transaction information (such as dates and amounts of transactions) and, for a limited number of consumers, criminal investigation information (such as fraud). The types of impacted information varied by affected individual.
What We Are Doing
Upon detecting the issue, we took steps to contain and remediate it, including proactively taking certain systems offline, which temporarily impacted the availability of our services. We also launched an investigation with the assistance of leading external cybersecurity experts and have been coordinating with law enforcement. Our systems are back online and we have resumed normal business operations.
What You Can Do
We recommend that you remain vigilant for incidents of fraud and identity theft by reviewing account statements and monitoring your free credit reports. If you are in the U.S. and would like to check your credit report, you are entitled under U.S. law to one free credit report annually from each of the three nationwide consumer reporting agencies. U.S. residents can order a free credit report by visiting www.annualcreditreport.com or calling toll-free at 1-877-322-8228. The U.S. Reference Guide below provides recommendations by the U.S. Federal Trade Commission on the protection of personal information. We also recommend that you remain alert for unsolicited communications involving your personal information.
In addition, we have arranged to offer affected U.S. consumers identity protection and credit monitoring services for two years at no cost to you. The U.S. Reference Guide below provides information on activation of the services.
We regret any inconvenience this issue may have caused. If you have questions regarding this matter, please refer to the Frequently Asked Questions below or contact us at (833) 918-1122 toll-free, Monday through Friday 8 a.m. to 8 p.m. CT (excluding major U.S. holidays). Please be prepared to provide engagement number B132368 when calling.