7 October, 2024
To Our Consumers:
MoneyGram Payment Systems, Inc., recently learned of a cybersecurity issue affecting certain of our company’s systems.
What Happened?
On September 27, 2024, we determined that an unauthorized third party accessed and acquired personal information of certain consumers between September 20 and 22, 2024. Our investigation into the issue is ongoing.
What Information Was Involved?
The impacted information included certain affected consumer names, contact information (such as phone numbers, email and postal addresses), dates of birth, national identification numbers, copies of government-issued identification documents (such as driver’s licences), other identification documents (such as utility bills), bank account numbers, MoneyGram Plus Rewards numbers, transaction information (such as dates and amounts of transactions) and, for a limited number of consumers, criminal investigation information (such as fraud). The types of impacted information varied by affected individual.
What We Are Doing
Upon detecting the issue, we took steps to contain and remediate it, including proactively taking certain systems offline, which temporarily impacted the availability of our services. We also launched an investigation with the assistance of leading external cybersecurity experts and have been coordinating with law enforcement. Our systems are back online and we have resumed normal business operations.
What You Can Do
We recommend that you remain vigilant for incidents of fraud and identity theft by reviewing account statements. We also recommend that you remain alert for unsolicited communications involving your personal information.
In addition, where available, we have arranged to offer affected consumers identity monitoring services for two years at no cost to you. Please refer to the instructions below for information on activation of the services.
We regret any inconvenience this issue may have caused. If you have any questions regarding this matter, please refer to the Frequently Asked Questions below or contact us at (214) 393-3476, Monday through Friday 8 a.m. to 8 p.m. CT (excluding major U.S. holidays). Please be prepared to provide engagement number B132370 when calling. You may also contact MoneyGram’s data protection officer using the contact details available here.