How can we help you?

Your experience with MoneyGram is important to us, but from time to time, there may be factors impacting your money transfer. There are a few possible reasons your scheduled send did not go through. Based on the error message you received, take one of the following steps to start sending again:

• Identity Re-authentication: For your security, we periodically require you to re-authenticate your identity to ensure your personal and financial safety and prevent fraud. To get started, log in to your MoneyGram profile and start a new, one-time transfer to your receiver. During this process, you’ll be asked to upload a new ID. After this transfer completes, your recurring transaction will start up again without any further action from you.

• Expired Identification: If your photo ID has expired, you’ll need to upload a new one. To get started, log in to your MoneyGram profile and start a new, one-time transfer to your receiver. After this transfer completes, your recurring transaction will start up again without any further action from you.

• System Error: Log in to your MoneyGram profile and create a new, one-time transfer to your receiver. If this transaction is successful, your recurring transaction will start up again without any further action from you.