Stellar Wallets
How do I get in touch with MoneyGram regarding my transaction?
The MoneyGram Customer Support team is available to answer any questions regarding your transaction. Please contact us via chat or email digitalsupport@moneygram.com. In order to better assist you, please have your name, email address, and mobile phone number from the wallet account, as well as the Wallet Transaction ID if applicable.
What should I do if the funds I sent to my wallet do not appear?
If your funds do not appear within 10 minutes of completing the transaction, please contact MoneyGram via chat or email digitalsupport@moneygram.com. The team will investigate whether your funds were sent successfully. In order to better assist you, please have your name, email address, and mobile phone number from the your wallet, as well as the Transaction ID if applicable.
Can I use a debit card at MoneyGram to pay for my transaction (fund my wallet)?
No, you cannot use a debit or credit card to fund your wallet. You must bring cash to the location you selected within the wallet app to fund your wallet. In addition, you cannot use the MoneyGram website or app to fund your wallet.
What information is required from me by MoneyGram?
There are some key pieces of information that are required in order to fund your wallet using MoneyGram. These include but are not limited to: Type of ID (government, driver's license, etc.) ID Number ID Country of Use Country of Birth First Name Middle Name (if listed on your ID) Last Name Second Last Name (if applicable) Date of Birth Current Address Mobile Phone Number
