MoneyGram Account Transaction Help
Why was my card declined?
There could be a few reasons why your card is being declined. Here are some of the most common reasons: You don’t have enough money available in your MoneyGram Account to pay for the transaction. Check your available balance in the MoneyGram Money Transfers app and add funds if needed. You put a “freeze” on your card in the app and haven’t unfrozen it. You’re making an online transaction and the card, expiration date or CVV information you’re entering is incorrect. If you’re still not sure why your card isn’t working, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.
What should I do if I don’t recognize a transaction on my Account?
If you don’t recognize a transaction, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app. If it’s a transaction that was made using your card, you may want to place a temporary freeze until we can figure out what it is. To immediately suspend card access, you may lock your card in the MoneyGram app. Simply log into your MoneyGram Money Transfers app and navigate to your MoneyGram Debit Card, tap on the Freeze Card button to freeze your card, and select Yes to confirm. This action is temporary and can be reversed at any time.
How do I stop a payment on my Account?
Not all transaction types can be stopped. For more information and assistance, please contact us. You can do so by logging into the MoneyGram app and navigate to the MoneyGram Debit Card. Select Chat with us or Call support.
How do I remove a linked bank account?
You can remove your linked card or account by logging into the MoneyGram Money Transfers app and following these steps: Go to your MoneyGram Account Tap My cards & banks Tap the linked Card or Bank Account you want to delete Select Delete The account will be unlinked upon confirmation
How do I contact you for help?
To contact us, simply log into the MoneyGram Money Transfers app and navigate to the MoneyGram Debit Card. Select Chat with us or Call support.
Why didn't I receive a MoneyGram Account Debit Card?
In order to receive a physical debit card, please go into Account Balance in the MoneyGram Money Transfers app and select MoneyGram Debit Card. From there, select Request physical card and confirm your mailing address.
How do I dispute a card transaction?
Please contact us by phone to report any unauthorized or suspicious transactions. Phone: 1-800-922-7146
Can I cancel a transfer to/from my linked bank accounts?
No, once your transfer has been requested it can’t be canceled.
