What should I do if I don’t recognize a transaction on my Account?
If you don’t recognize a transaction, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.
If it’s a transaction that was made using your card, you may want to place a temporary freeze until we can figure out what it is. To immediately suspend card access, you may lock your card in the MoneyGram app.
Simply log into your MoneyGram Money Transfers app and navigate to your MoneyGram Debit Card, tap on the Freeze Card button to freeze your card, and select Yes to confirm. This action is temporary and can be reversed at any time.
Common questions
- Can I schedule a recurring send to send money transfers on a weekly or monthly basis?
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- Why didn’t my scheduled transfer go through?
- How much does it cost to transfer money with MoneyGram?
- Which countries can I send money to from the United States?
