Why was my card declined?
There could be a few reasons why your card is being declined.
Here are some of the most common reasons:
You don’t have enough money available in your MoneyGram Account to pay for the transaction. Check your available balance in the MoneyGram Money Transfers app and add funds if needed.
You put a “freeze” on your card in the app and haven’t unfrozen it.
You’re making an online transaction and the card, expiration date or CVV information you’re entering is incorrect.
If you’re still not sure why your card isn’t working, please contact MoneyGram Customer Care by calling us at 1-800-922-7146 or using Chat from the MoneyGram app.
Common questions
- Can I schedule a recurring send to send money transfers on a weekly or monthly basis?
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- Why didn’t my scheduled transfer go through?
- How much does it cost to transfer money with MoneyGram?
- Which countries can I send money to from the United States?
