Managing
Should I keep my money order stub/receipt?
The money order stub/receipt should be kept for your records as proof of purchase. For your protection, the money order number on the stub/receipt will be needed if you ever have to contact MoneyGram about your money order.
What if I already filled out the money order but no longer need it for the payment I was going to make?
Sometimes plans change. If the money order is not altered and in good condition, you may try to cash the money order at your bank or a check cashing store. Once you are with a teller, write the following phrase: "Not Used for Purpose Intended" on the back of the money order. We suggest that you contact your bank or check casher before going to the location.
What do I do if my money order is old and has been turned over to the state as unclaimed property?
We recommend you contact the unclaimed property office in the state where the money order was purchased to claim your remaining funds.
I sent my money order to a company/person and they say they never received it. What do I do now?
First, check the status of the money order to confirm if it has been cashed or not. To check the status of a money order, you have a couple of options. Click Money Order Status. You will need to enter your money order number and the exact dollar amount of your money order. (If it has been less than two weeks since you mailed the money order, it may still be in the mail.) Second, if the money order has not been cashed, you can request a refund - it's an easy online process.
How do I request a photocopy of a cashed money order?
Before requesting a photocopy, make sure the money order has been cashed. The photocopy will include images of the front and back of the money order. (Our customer service representatives do not have access to view who cashed your money order.) You have a couple of options when requesting a photocopy - online or at a MoneyGram location. Online Go to www.moneygram.com and select Pay Bills, enter receive code 2444 (MoneyGram Money Order), the processing payment amount ($18), and the account number (the serial number on the money order). If you do not already have MoneyGram profile, you will need to complete a one-time registration process. If you would like the photocopy emailed to you, include a valid email address in the message field located in the Biller Information section. If no email address or an invalid email address is provided, the photocopy will be mailed to the address on the transaction. Processing takes 3 to 8 business days and there is a non-refundable $18 processing fee. MoneyGram Location Visit a MoneyGram location near you and tell the clerk you are paying a bill. Provide the clerk with your name and address along with the following information: Company Name: MoneyGram Money Order Receive Code: 2444 Account Number: The serial number on the money order Payment Amount: $18 (processing fee) Processing takes 3 to 8 business days and there is a non-refundable $18 processing fee. Click here for additional information.
I know my money order was cashed, but the company/person I sent it to says they haven't received it. How can I find out who cashed it?
Please read the “How do I request a photocopy of a cashed money order?”.
I purchased a money order and sent it to a person/business. How can I find out if it has been cashed?
To check the status of a money order, you have a couple of options. Click Money Order Status online or by calling our automated line at 1-800-542-3590. You will need to enter your money order number and the exact dollar amount of your money order.
