MGO Crypto
How do I get in touch with MoneyGram regarding my crypto transaction?
The MoneyGram Customer Support team is available to answer any questions regarding your cryptocurrency transaction. Please contact us via chat, or call our toll-free phone number at 1-800-926-9400. In order to better assist you, please have your name, email address, and mobile phone number from the your MoneyGram profile, as well as the Transaction ID if applicable.
My crypto transaction timed out, and now the exchange rate is different. What do I do?
You will need to restart your transaction, whether that is buying or selling. The price you see after restarting may be different as it is driven by the market price, which fluctuates.
My cryptocurrency transaction failed, but the money came out of my account. What do I do?
The MoneyGram Customer Support team is available to answer any questions regarding your cryptocurrency transaction. Please contact us via chat or call our toll-free phone number 1-800-926-9400. In order to better assist you, please have your name, email address, and mobile phone number from the your MoneyGram profile, as well as the Transaction ID if applicable.
My crypto transaction is stuck on the "Transaction in Progress" page. What do I do?
The MoneyGram Customer Support team is available to answer any questions regarding your cryptocurrency transaction. Please contact us via chat, or call our toll-free phone number 1-800-926-9400. In order to better assist you, please have your name, email address, and mobile phone number from the your MoneyGram profile, as well as the Transaction ID if applicable.
What should I do if the crypto funds I purchased do not appear after receiving the successful transaction alert?
If your cryptocurrency funds do not appear within 10 minutes of completing the transaction, please contact MoneyGram via chat or call our toll free phone number at 1-800-926-9400. In order to better assist you, please have your name, email address, and mobile phone number from the your MoneyGram profile, as well as the Transaction ID if applicable.
What information may be required from me by MoneyGram before I can start buying and selling crypto?
There are some key pieces of information that MoneyGram may require before you can start buying or selling crypto. These include but are not limited to: Legal first and last name Social Security Number Occupation Source of funds ID (Driver’s License, State ID, Passport) Mobile phone number Email address
Can I use a debit card to pay for my crypto transaction?
Yes, you can use a debit card to add funds which will then allow you to purchase the cryptocurrencies available in the app.
Where is the MoneyGram Crypto service available?
Service is available to customers in most US states and District of Columbia, except for Hawaii, New York, Vermont and US Territories.
How do I start buying and selling crypto in the MoneyGram app?
You can start transacting by downloading the MoneyGram Money Transfers app (on iOS or Android). You will be prompted to register as a user before you can begin buying and selling crypto.
