What should I do if the crypto funds I purchased do not appear after receiving the successful transaction alert?
If your cryptocurrency funds do not appear within 10 minutes of completing the transaction, please contact MoneyGram via chat or call our toll free phone number at 1-800-926-9400. In order to better assist you, please have your name, email address, and mobile phone number from the your MoneyGram profile, as well as the Transaction ID if applicable.
Common questions
- Can I schedule a recurring send to send money transfers on a weekly or monthly basis?
- How much money can I send online through MoneyGram? Are there limits to how often I can send money?
- Why didn’t my scheduled transfer go through?
- How much does it cost to transfer money with MoneyGram?
- Which countries can I send money to from the United States?
