How can we help you?

If you need to request a refund

for a money order that has not been cashed, it's an easy online process. (If it has been less than two weeks since you mailed the money order, it may still be in the mail.) After your request is submitted, we'll email you a reference number (processing takes about seven business days and there is a fee that will be deducted from your refund). Take your reference number and ID to a MoneyGram location and collect your refund.